DIGITAL TRANSFORMATION IN INSURANCE
More than 25m customers have been able to get real-time quotes via their channel of choice
One UK Insurer had identified a number of digital transformation programmes across the organisation to enable them to meet the ever changing needs of customers and exceed expectations, whether through the products on offer, the service provided or the price delivered. One of the programmes aimed to provide an omni-channel experience for customers, so they could get real-time pricing information for insurance policies via price comparison websites as well as directly from the Insurer.
The internal team didn’t have the full range of in-house technical expertise to address key architecture and security requirements which were essential to be able to connect the 3rd party pricing applications.
Download the case study to find out how the Insurer was able to implement 3rd party pricing integration, save time and money and provide real-time quotes via the customers’ channel of choice.
Learn more about how:
- Customers have been able to receive real-time quotes via the channel of their choice
- Launch was accelerated with time and money saved from the speed of deployment
- Resources can be reinvested to further improvements in customer experience and better outcome initiatives